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Samsung carries out a folding test on its bendable smartphone, the Galaxy Fold. Courtesy of Samsung Electronics

Screen problems force Samsung to postpone release of bendable phone

Samsung Electronics delayed the launch of its bendable handset, the Galaxy Fold, set to go on sale from April 26 in the United States, in the face of a controversy over screen problems.

As a rising number of reviewers take issue with the display performance, the Seoul-based company announced the decision on April 23 without specifying when Samsung’s first foldable phone will be available.

After releasing the Galaxy Fold in the U.S. this week, the world’s largest cell phone maker originally planned to market the model, whose price tag is $1,980, in Europe and Korea next month.

While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best user experience,” Samsung said in a statement.

To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.”

The tech giant elaborated on the problems, promising to deal with them in a proper way.

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance,” it said.

We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.”

It remains to be seen when or whether Samsung Electronics will be able to fix the problems.

If the firm struggles to deal with the issues, it would raise the specter of its ill-fated Galaxy Note 7.

In midway through 2016, Samsung recalled the doomed jumbo phones amid continued reports of them exploding while charging. The measure greatly reduced the profits of the firm.

 

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